Returns - Refunds

We guarantee your satisfaction with all the platforms of Zepid. If you receive a damaged or defective item, wrong product, we will promptly send you a replacement or issue a full refund within 7-10 working days. You will not be charged any additional shipping fees for replacement of such damaged or defective shipments. Please see our Cancellation & Return Policy for more information.

Return & Refund Policy

If you receive a damaged, defective or wrong product, please return it to zepidbd.com and we'll arrange for a replacement provided that meets the following conditions:

• If any defect is found (damaged/ defective/ wrong product) after opening the box, inform the "Customer Care Department" (through inbox or hotline 01779991110) as soon as possible along with a picture/ video proof.
• The "Customer Care Department" upon consultation with the management will change/ replace the product or adjust the payment. The complaint will be valid for 3 days from the day the product has been received.
• Used/ Swatched or liquid/ semi-liquid products will not be considered for exchange or refund.
• Products once purchased will not be exchanged or returned if the buyer changes his/her purchase decision/ mind, and/ or does not like the smell, texture, color, design, or/ and product.
• The Return Policy will not be valid after the seal is broken or if the product does not suit you.
• If you mistakenly order the wrong product, we may exchange it upon payment of returning and resending costs. However, the arrangement of this special exchange depends on the product type, risk involved, and management discretion.
• Original Invoice, Zepid Box, and Product Packaging Box (where applicable) must be returned along with the product.

How to send your product back to us? How much will it cost you?

• Our Customer service will arrange for pick-up of the product from your address, free of delivery charge (*Conditions applied). If you live outside Dhaka, please send your product by Sundarban Courier Service. If your return claim is validated, we will reimburse your courier charge.
• If we find your claim is not valid regarding the product, then you have to accept the same Product and bear the return and resending expenses.

For further support: Hotline +880 131 3941 166